Refund policy

Refund & Return Policy

Last updated: August 29, 2026

At Electron, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy.

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:
• The item must be unused, unwashed, and in the same condition that you received it.
• It must be in its original packaging with all included accessories, manuals, and components.
• You will need to provide a receipt or proof of purchase.

2. How to Initiate a Return
To start a return process, please contact us first at:
• Email: contact@electronclick.com

Please include your order number, the email address used to place the order, and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package. 

Items sent back to us without first requesting a return will not be accepted.

3. Damages, Defective, or Incorrect Items
Please inspect your order upon receipt and contact us immediately (within 48 hours of delivery) if the item is defective, damaged, or if you received the wrong item. 

If your item is damaged or defective:
• Email us at contact@electronclick.com with your order number and clear photos or a short video demonstrating the defect/damage.
• We will evaluate the issue and immediately send a free replacement or issue a full refund, depending on your preference.

4. Exceptions / Non-Returnable Items
Certain types of items cannot be returned:
• Custom products or personalized items.
• Personal care goods (such as health, hygiene, or intimate items once opened).
• Gift cards.

5. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Return Shipping Costs
• Customers are responsible for paying the shipping costs for returning non-defective items. Return shipping fees are non-refundable.
• If the return is due to our error (defective, damaged, or incorrect item), Electron will cover all return shipping costs or issue a replacement at no extra charge.

7. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

• If approved, you will be automatically refunded on your original payment method within 5 to 10 business days.
• Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you have not received your refund yet, please contact us at contact@electronclick.com.

8. Contact Information
For any questions related to refunds, returns, or order tracking, please reach out to us:
• Website: https://electronclick.com
• Email: contact@electronclick.com